[de_fb_form is_ajax_submit=»on» ajax_submit_button_text=»Procesando» success_hide_form=»on» submit_button_text=»ENVIAR» success_message=»Gracias por enviarnos su reclamo/queja. La fecha límite para emitir una respuesta son 15 días hábiles.» failed_message=»Lo setimos, su reclamo no se ha podido enviar.» url_validation_message=»Por favor, ingresa una URL válida» use_custom_email=»off» custom_contact_email=»contacto@diflet.com» email_cc=»adnwebperu@gmail.com» email_title=»Nuevo Reclamo/Queja de DIFLET» send_copy_to_sender=»on» sender_email_field=»email_field» reply_email_title=»En DIFLET hemos recibido su queja/reclamo. Responderemos a la brevedad posible.» save_to_database=»on» radio_checkbox_checked_color=»#000000″ admin_label=»Form – Divi Form Builder» _builder_version=»4.27.4″ _module_preset=»default» form_title_font=»||||||||» field_description_font=»||||||||» success_notice_text_font=»|600|on||||||» success_notice_text_text_align=»justify» success_notice_text_text_color=»#284696″ success_notice_text_font_size=»18px» custom_button=»on» button_text_size=»18px» button_text_color=»#FFFFFF» button_bg_color=»#0155F1″ button_border_width=»0px» button_border_radius=»5px» button_letter_spacing=»3px» button_font=»|600|||||||» button_icon=»$||divi||400″ button_custom_padding=»7px|40px|7px|40px|true|true» hover_enabled=»0″ border_radii=»on|5px|5px|5px|5px» border_color_all=»RGBA(255,255,255,0)» global_colors_info=»{}» button_bg_color__hover_enabled=»on|hover» button_bg_color__hover=»#FD7010″ button_bg_enable_color__hover=»on» sticky_enabled=»0″][de_fb_form_field field_id=»Field_16″ field_type=»html_content» html_content_editor=»

1. Identificador de Consumidor Reclamante:

» _builder_version=»4.27.4″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Nombres» admin_title=»Nombre» field_id=»Field_1″ required_mark=»on» required_message=»Este campo es requerido» field_grid_column=»et_pb_column_1_2″ field_label_position=»top» field_placeholder=»Ingrese su nombre» use_icon=»on» font_icon=»||fa||400″ _builder_version=»4.19.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Apellidos» admin_title=»Apellido» field_id=»Field_2″ required_mark=»on» required_message=»Este campo es requerido» field_grid_column=»et_pb_column_1_2″ field_label_position=»top» field_placeholder=»Ingrese sus apellidos» use_icon=»on» _builder_version=»4.19.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Tipo de documento» admin_title=»Tipo de documento» field_id=»Field_3″ field_type=»select» select_placeholder=»on» select_placeholder_text=»Seleccione una opción» select_options=»%91{%22value%22:%22DNI%22,%22checked%22:0,%22dragID%22:-1},{%22value%22:%22CE%22,%22checked%22:0,%22dragID%22:1},{%22value%22:%22Pasaporte%22,%22checked%22:0,%22dragID%22:0}%93″ required_mark=»on» required_message=»Este campo es requerido» field_grid_column=»et_pb_column_1_2″ field_label_position=»top» _builder_version=»4.27.4″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Numero de documento» admin_title=»Numero de documento» field_id=»Field_4″ required_mark=»on» required_message=»Este campo es requerido» field_grid_column=»et_pb_column_1_2″ field_label_position=»top» field_placeholder=»Ingrese número de documento» _builder_version=»4.19.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Correo» admin_title=»Correo» field_id=»email_field» field_type=»email» email_message=»Por favor, ingrese un correo válido» required_mark=»on» required_message=»Este campo es requerido» field_grid_column=»et_pb_column_1_2″ field_label_position=»top» field_placeholder=»Ingrese su correo» use_icon=»on» font_icon=»||divi||400″ _builder_version=»4.19.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Teléfono» admin_title=»Teléfono» field_id=»Field_5″ allowed_symbols=»numbers» pattern_message=»Formato inválido» required_mark=»on» required_message=»Este campo es obligatorio» field_grid_column=»et_pb_column_1_2″ field_label_position=»top» field_placeholder=»Ingrese número de teléfono» use_icon=»on» font_icon=»||fa||900″ _builder_version=»4.19.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Dirección» admin_title=»Dirección» field_id=»Field_7″ required_mark=»on» required_message=»Este campo es requerido» field_label_position=»top» field_placeholder=»Dirección» use_icon=»on» font_icon=»||divi||400″ _builder_version=»4.22.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_id=»Field_17″ field_type=»html_content» html_content_editor=»

2. Identificación del Bien Contratado:

» _builder_version=»4.19.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»¿Es menor de edad?» admin_title=»Es menor de edad» field_id=»Field_8″ field_type=»radio» radio_options=»%91{%22value%22:%22Si%22,%22checked%22:0,%22dragID%22:-1},{%22value%22:%22No%22,%22checked%22:0,%22dragID%22:0}%93″ required_mark=»on» required_message=»Este campo es requerido» field_label_position=»top» _builder_version=»4.22.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Nombre del apoderado (Completar este campo si es menor de edad)» admin_title=»Nombre del apoderado (Completar este campo si es menor de edad)» field_id=»Field_20_2″ _builder_version=»4.22.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Relacionado a» admin_title=»Relacionado a» field_id=»Field_9″ field_type=»select» select_placeholder=»on» select_placeholder_text=»Seleccione una opción» select_options=»%91{%22value%22:%22Producto%22,%22checked%22:0,%22dragID%22:-1},{%22value%22:%22Servicio%22,%22checked%22:0,%22dragID%22:0}%93″ required_mark=»on» required_message=»Este campo es obligatorio» field_label_position=»left» field_label_width=»et_pb_column_1_2″ _builder_version=»4.20.2″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Fecha del incidente» admin_title=»Fecha del incidente» field_id=»Field_10″ field_type=»datepicker» required_mark=»on» required_message=»Este campo es requerido» date_time_picker_lang=»es» field_grid_column=»et_pb_column_1_2″ field_label_position=»top» field_placeholder=»Ingrese la fecha del incidente» enable_autocomplete=»off» _builder_version=»4.22.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Monto S/.» admin_title=»Monto S/.» field_id=»Field_11″ required_mark=»on» required_message=»Este campo es obligatorio» field_grid_column=»et_pb_column_1_2″ field_label_position=»top» field_placeholder=»Ingrese el monto relacionado» use_icon=»on» font_icon=»||divi||400″ enable_autocomplete=»off» _builder_version=»4.20.2″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Detalle del producto o servicio» admin_title=»Detalle del producto o servicio» field_id=»Field_12″ field_type=»text» textarea_rows=»5″ required_mark=»on» required_message=»Este campo es requerido» field_label_position=»top» field_placeholder=»Ingrese el detalle del producto o servicio» _builder_version=»4.22.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_id=»Field_18″ field_type=»html_content» html_content_editor=»

3. Detalle de la reclamación:

» _builder_version=»4.19.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Tipo» admin_title=»Tipo» field_id=»Field_13″ field_type=»select» select_placeholder=»on» select_placeholder_text=»Seleccione una opción» select_options=»%91{%22value%22:%22Reclamo%22,%22checked%22:0,%22dragID%22:-1},{%22value%22:%22Queja%22,%22checked%22:0,%22dragID%22:0}%93″ required_mark=»on» required_message=»Este campo es obligatorio» field_label_position=»left» field_label_width=»et_pb_column_1_2″ _builder_version=»4.22.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Detalle de la reclamación o queja» admin_title=»Detalle de la reclamación o queja» field_id=»Field_14″ field_type=»text» textarea_rows=»5″ required_mark=»on» required_message=»Este campo es obligatorio» field_label_position=»top» field_placeholder=»Ingrese el detalle de su reclamo o queja» enable_autocomplete=»off» _builder_version=»4.19.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_title=»Pedido del cliente» admin_title=»Pedido del cliente» field_id=»Field_15″ field_type=»text» textarea_rows=»5″ required_mark=»on» required_message=»Este campo es obligatorio» field_label_position=»top» field_placeholder=»Ingrese su pedido» enable_autocomplete=»off» _builder_version=»4.22.1″ _module_preset=»default» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][de_fb_form_field field_id=»Field_20″ field_type=»html_content» html_content_editor=»

Reclamo: Disconformidad relacionada a los productos o servicios.

Queja: Se realiza para manifestar el malestar o descontento del consumidor respecto a la atención al público, es decir, no guarda relación directa con el producto o servicio adquirido.

El proveedor deberá dar una respuesta al reclamo o queja en un plazo no mayor a 15 días hábiles.

» _builder_version=»4.27.4″ _module_preset=»default» label_text_font=»||||||||» upload_description_font=»||||||||» upload_preview_name_font=»||||||||» upload_preview_size_font=»||||||||» form_field_font=»||||||||» global_colors_info=»{}» form_step=»0″ current_step=»0″][/de_fb_form_field][/de_fb_form]